About 7yrs ago, I had a well made Jansport backpack (suede on the bottom kind). I had that thing for 8yrs used full-time in highschool and my undergrad degree, whenthe zipper broke. I called their customer service up, explained, told them how old the backpack was and that I LOVED this pack, was willing to pay for a new replica if they had any stashed away in the exact color. They told me to mail it in, with a letter and state what I wanted. I complied. In return they mailed me an identical pack (slightly different shade of red) for FREE! FREE! I'd worn the pack out over 8yrs and they gave me another free! Now, that's the customer service that has made me buy all my children and my subsequent pack purchases in brand name Jansport!
