We had bundled our services with the cable company, and that was not a good experience for us. I swtiched to Vonage and love it. Not only is it reliable and cheap, but I love the services that come with the mid-tier plan -I think it's $24.99. For example, our voice mail messages are sent to my e-mail account. I check in once a day and can call anyone back that I need to right away. On the one occassion we had technical trouble (right after we set up), the Vonage technical support was helpful, quick and courteous -even after 8 p.m.!
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