[aliu2]

The following describes our encounter and bitter experience with NH Krystal, their sales staff and manager between the dates of September 2007. Upon arriving at Cancun airport on September 8th we were greeted near the airport exit by Diego Carballo Sandoval of NH Krystal. He initially answered our questions about where we were going and then offered us free tickets to popular tourist attractions in exchange for attending a “celebratory” presentation at his hotel on the morning of September 9th 2007. When we asked if this was for a time share, he said no, it was not.
At the hotel, their salesman Eric Guerrero offered to sell us membership to their Krystal International Vacation Club (KIVC). When we asked again if this was a time share, he said no, it was not, it was a “vacation club” and “something better.” They offered us 13 “Power Weeks” and 17 “K-Plus Weeks” at their club that he said we could rent out for ~$700USD net per week guaranteed.

(A) He described this as a good investment opportunity because we could get all our initial payment back and more within 3 years.
(B) He said also there were no annual maintenance fees and we would only pay when we use our weeks.
(C) We could rent a room at all the expensive hotels in the R.C.I. book for just $399USD per week for up to 6 people.
(D) To sell the existing time share in Las Vegas for a good market value and the proceeds from that would repay her money back for the purchase of the KIVC membership.

When we asked again if the rental money is guaranteed, their salesman Eric Guerrero said it was guaranteed. He said that their partner Regal Rentals and Resales would be able to list and rent out our weeks with no problem.
We paid a total of $9, 900.00USD ($4, 950.00 was paid from Mr. Au’s MasterCard and $4, 950.00 was paid from Ms. Liu’s Visa card) for the purchase of the Krystal International Vacation Club membership. We were told would also receive an invoice from Regal Rentals and Resales for listing fees of our 13 Power Weeks, 17 K-Plus Weeks and Ms. Liu’s time share in Las Vegas when we got home.
At this point, we thought we could relax and enjoy the rest of our vacation in Mexico and then enjoy the benefits of the KIVC membership when we got home. However, when we got home and went on the I.C.E. web site, we discovered that the hotel discounts their salesman told us about were not there. Most of their listings were at market rate and the maximum occupancy per room was 2 people. Furthermore, our membership info was incorrect and if we tried to change/edit it, it resulted in an error on the web site. There was also no apparent way for us to add our family and friends to use it. The I.C.E benefits were nothing like what their salesman Eric Guerrero described.
We also never heard anything from Regal for over 3 months. Ms. Liu’s time share in Las Vegas was not sold as it was promised it would and there was no rental money for our weeks at NH Krystal. It was not even apparent that the Las Vegas time share and our weeks were listed at all by Regal. To make matters worse, on January 4 2008, we received an invoice for maintenance fees for 2008 even though we never used any of our weeks. To our dismay, all the benefits their salesman Eric Guerrero said we would get with the KIVC membership were turning out to be untrue. When we looked to our contract to see how we could cancel after a year to get our money back, we were shocked to discover that we were not given a copy of that paper of the contract.
All the other contracts and papers for KIVC, I.C.E. and R.C.I. were there except the one that their salesman Eric Guerrero said would let us try it out for 1 year. When we called Krystal to complain, the Quality Assurance manager RAY RUBIO denied the existence of any such document and was rude to us.
We felt completely betrayed and worry constantly that the sensitive information we gave them during the purchase of the membership would be abused, we were DECEIVED and LIED TO with their DECEITFUL SALES PRACTICES and MISLEADING INFORMATION.
We feel that the contracts we signed with NH Krystal and Regal Rentals and Resales should be cancelled and our money returned to us because they have not given us what was described and promised. They deliberately misled us and gave us false promises so we would sign their contracts and give them payment. We therefore hold both companies responsible; NH Krystal for perpetrating the scam and Regal for being a knowing and willing partner to perpetuate the scam.

aliu.