Very good article , and in particular the one about complimenting the person who helped you === some times a simple thank you with a hand shake goes a long way . most people tend to complaint to a manager about an employee , but rarely do they write a letter of commendation or even leave a good word with the manager ====== which is a big mistake , since we want people who care about our needs , and by not doing so we discourage the individuals from going that extra mile
