You should call back and ask to speak to a supervisor. Point out that you have always paid on time and request that they waive the late fee and ask if they can reduce the interest rate.
If they refuse to lower the rate, get yourself a new card and transfer the balance.
Just another example of why you should pay your bill in full every month.
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Steve
* Despite the high cost of living, it remains very popular.
* Why should I pay for my daughter's education when she already knows everything?
* There are no shortcuts to anywhere worth going.
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