I have noticed a distinct drop in the quality of their customer service since the merge with Kmart. Kmart isn't a bad store, but the type of service that you and I received was more expected from them than from Sears. It looks like, rather than Kmart elevating to the level Sears once was, Sears is reducing itself to a mallshop version of Kmart. It's no wonder both stores are getting killed by Walmart (which I hate and refuse to ever, ever shop at ... I'd rather pay triple, but that's a different post). After I get this straightened out, I sincerely doubt that I will ever shop Sears again. Thanks for the post, though. I'm glad I'm not the only one to have had a truly terrible experience.
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Originally Posted by Mamaw
WHen Mr. Sears was alive he was proud of his service. They say he took things back that didn't come from Sears just to keep up his name.
I bought a housecoat there which ripped under the arm. The manager said they had never carried that housecoat in the store so I walked him over to the rack of them. Then you hear Sears complaining there business is off and they don't know why,
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