I occasionally frequent a local grocery chain which seems to fall down on customer satisfaction. I have called them a couple times to speak with the manager about the way I was treated. Last time they sent me a free $10.00 gift card.
I also complained when the local fast food restaurant gave me fries instead of apple things in my kids meals. They say they are sending me coupons for 2 free kids meals.
Sometimes being the squeaky wheel pays off!
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