Re: Why don't business understand that a complaint is good
Customer complaints help you to improve your business...the company I work for has started polling customers regularly to see what are their main complaints in general (you know, the little things that irritate you, yet somehow don't make you mad enough to file a complaint) to try to address them!..I think it's great! (but, I still know people that get very defensive when someone speaks about any bad experiences with the company!...so sad, I think that is a misunderstanding of employee loyalty!)
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