Why don't business understand that a complaint is good
I don't understand why businesses don't understand that a complaint is a positive thing for them. Most people don't complain and they business loses a lot of money when they aren't doing something right. When they get a complaint, they have a chance to correct the problem and keep future customers. But I am made to feel that when I lodge a complaint that I'm being troublesome so much of the time. I really don't understand this.
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