For those of you who are tellers/customer service reps, yes I realize that there are quotas and incentives. My DH actually used to work at the bank so I am well aware that the tellers get dinged if they don't open X number of CDs a month and I am aware that they get a referral bonus if they actually get a customer to make an appointment with the financial advisor.
I am also further aware that this bank runs customer service surveys which include questions like 'On your last visit, did the teller mention our HELOC product.' If I respond to one of these surveys and say NO, the bank knows who the teller was and that person will get dinged.
I just get tired of it, that's all.
To give an example, I happened to be at a branch office that was not the normal one that I visit. I overheard the CD special (by chance) and instead of opening the CD there, I drove across town to my regular branch to open the CD with one of the people who normally helps me. I figured I'd give one of those tellers the credit of opening a CD since they are the ones who normally process my transactions. As we're sitting there waiting for the paperwork on the CD to print the guy starts trying to sell me on the Home Equity Loan, the bank's credit card, the financial advisor...... I almost walked out.
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