I can see both sides. I'm a teller, and I absolutely hate referrals. I'm supposed to ask every customer something every time, but I normally don't. About the only time I do is if I see that it will truly help them out. But, like someone has already said, even though they give us incentives for certain sales, we are still expected to do it and get so many a month. Part of the assistant manager's pay depends on whether the tellers reach a certain referral dollar threshhold as well.
But at the same time, if I tell you that you need an account review, it's normally because I see something with your accounts "at our bank" that could either help you save or earn money. Keep in mind the teller has no idea what you have at other banks normally. So, if you tell me that you agree to come in for an account review and even set the appointment, please show up. It's so frustrating to set an appointment and then the customer is just a no-show. Not only is it rude (as with not showing up to any appointment) it's very disheartening for those of us who are truly focused on trying to help the customer.
But, long story short, lol, I do agree that it's annoying and sometimes unnecessary.
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