I don't like the hovering and following either, disneysteve. But I figure it is a fault in _me_ for not being familiar enough with how real service people act. I figure it is because I, too, have shopped all my life at discount self-service stores. Suddenly to be in a store where clerks present themselves to help, I feel like I'm being watched, as if they want to at least rush me into buying, rather than let me ponder the quality and compare this piece to that piece, and think for a while whether it will meet my needs as well as something else and how it compares to the item I saw at such-and-such store. And I go so far as to wonder if they think I'm a potential shoplifter when I linger and linger, not buying. Really that is very much on my mind--that they must suspect me.
But at my bank? Well, evidently the tellers have only just started asking specifics about how else they can help. I'm pretty sure they used to say, "Is there anything else I can do for you?" But now they ask with a deposit, "Do you want to buy a certificate of deposit with this?" Or, "Do you need any traveler's checks?"
|