[tripods68]

Unfortunately that's the reality of banking nowadays.

Banks can't no longer stand still and lose deposits to other competitors. As a former banker for Wells Fargo, I had to cross-sale banking products to meet quarterly goals. That means we had to "hassle" each customers. Think of it as "offering" more services that most people wouldn't bother their bank offers. Banker also could care less whether they annoyed customers because of the fear factor not meeting goals. The truth the matter is customers rarely closed their account once they established long term banking relationship because of the hassle factors (e.g., direct deposits, CD, investment accounts, HELOC, credit card, business account, merchant account, online banking, automatic deductions, gym membership, etc). Imagine if you had to closed these all at once. It's often just better to stay.

I would say that most customers are rather happy that their bank offer more services than never approach them at all when their just waiting in line.