Quote:
Originally Posted by The Budget Man
Q: How many customer service representatives does it take to change a
lightbulb?
A: 5. One to incorrectly diagnose the problem, 2 to repeat the first
rep's notes to the customer, and one to inform the customer that the
lightbulb changing service is no longer available in that location.
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As a former collections-CSR now retired and living in the Philippines in a mixed residential/ business (mainly call centers) area, I loved that one. BTW the CSR agents here--and there thousands in working in this community--are on average in their mid 20's, but so-o irresponsible, trashing the area with cigarette butts and other litter, boisterous behavior, etc. It's like a page out of
Lord of the Flies. What a bunch of spoiled brats!