We were paying for a bundle service for cable tv, phone and internet
with an intro fee of HBO for one year free. I knew the bill would go
up after one but they slyly raised the rates of several more premium
channels.
Worse, their quality of service was awful. I spent many minutes
on hold and had several service calls (once they tried to charge
me for one too and I found that on the bill, and they billed me for
wiring service when I had the 'wiring insurance' on my plan).
The service calls could not figure out why my computer connection
would fail a lot of times and why our tv kept getting pixeling on
the screen. Finally a serviceman discovered we had one cable
wire for all three services.
They wanted to charge us to add an amp to our electric box.
I still put up with this service because I had been a loyal customer
for 20 years. When we found out they had raised our cable tv
bill to a whopping $110.00 per month we quit them. (Charter).
we had already gone to phone and internet with another company
and liked them so added the cable/satelitte service. The quality
of picture and connection is excellent. I have not had to make one
call for service on problems.
Always read your bill though very carefully to quickly find any
'mistakes'.
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