Comments on: Wal-Mart Has a New Coupon Policy

By: Jodi

Jodi — Tue, 03 Nov 2009 19:01:38 +0000

By: Willlene

Willlene — Thu, 08 Oct 2009 23:31:22 +0000

ok to the walmart rep that posted on here i have had LOADS of trouble with an oklahoma walmart more times than i would like i have had them roll their eyes at me and throw the coupons down on the belt when i give them to them, also have had trouble with them telling me i cant do free coupons, i havent shopped in tehre in almost 5 months b/c they keep pulling oklahoma companies products, shawnee mills, griffin, MIO and replacing it with MORE better value and the most expensive brand…jelly for instance they ONLY carry better value and smuckers its been like this the last 2 moths i shopped at walmart, the district manager said yes they had those products(i kept checking back for 2 months, and never got anything other than those 2 brands in), also would like to make a comment about the checkout lines there was only 4 open one day in the large super center walmart this is when they told me no about using my coupon….so just a heads up if you want people to shop at walmart they need a meeting with all the walmart stores about how to treat a customer, about 3/4 of the ladies i have bookclub with is tired of the rudeness you get from walmart so we are no longer shopping in there and we plan to keep telling people all of our horrible walmart experiences

ok i know that went alittle off topic b/c this was supposed to be about coupons

By: Shirley

Shirley — Wed, 25 Mar 2009 17:53:45 +0000

I just googled Wal-Marts Coupon Policy and it still reads Use of 40 or more coupons per trasaction will require approval by Customer Service Manager. It also reads only one coupon per item is permitted. If I purchased 18 of the same item I expect to be able to use 18 coupons. Is this how you interpute it? I’ve had to explain it to the cashiers so many times at Wal-mart that when the coupon states one item per purchase means per purchased item not per transaction! Normally it will state per transaction when you are only allowed to use one coupon. If the policy has changed then why is it not on their web site? I can’nt emagine these companies only allowing you to purchase one item. They all want to sell products or take the chance of going under! Has any one ever contacted some of the manufacturers to see how they meant for this to be interpeted?

By: Marion

Marion — Wed, 18 Mar 2009 14:35:08 +0000

I found that Walmart cashiers are the most uneducated not only with coupons but in bagging. How do you feel about fish being bagged with your paper bag of donuts. Or your bloody burger meat with cardboard box of anything. When you get home the wetness from the meat has ruined the box. They do not know how to do coupons at all. I had to tell her how to ring it up. They told me the manufacturer coupon for a free grocery bag if I bought two fruit snacks could not be used because they don’t carry the green bags. The manager told me to go to Foodlion. The coupon never said what color the bag had to be but it had a picture of a greenbag. Walmart only has black or blue bag.I told the manager and cashier it was a manufacturer coupon not a store coupon and the color was not mentioned, then they told me I had to buy two bags to get it free. That is not what the coupon said. Anyway I got my free bag because I was not leaving without it.

By: Jennifer C.

Jennifer C. — Wed, 18 Feb 2009 17:34:58 +0000

I’m not usually a Wal-Mart grocery shopper but I did try try twice in the last week to purchase a few things that were good deals. NEVER AGAIN! Both times the cashiers were rude. The first one saw my internet coupon on the top and flatly said “We don’t take internet coupons” and processed my transaction, nevermind the 5 newspaper Q’s that were underneath it! I had to go to customer service and wait to have it re-rang up. The CS lady took the internet Q, no questions, ????. Must have been a cashier policy? My second experience was with an associate who would not take my Q’s at all. They had SteamFresh for 2, which I had a 2.00 off Q for, I also had a seperate Q for a free SteamFresh Veggie if you bought a SteamFresh for 2. Two seperate Q’s for 2 seperate deals. She said nope and was very rude about it. I told her to take it off and I’d take my Q’s to Bi-lo. She rolled her eyes and said they wouldn’t take it either. Funny, not only did Bi-lo take them, they actually congratulated me for saving so much money. The rub is that the W.Mart price and the Bi-Lo price was only 20 cents difference but it had a whole lot less attitude. I will not be going back in W.Mart, they treat coupon users like they are trying to steal and that just isn’t right. I’m starting to consider the time factor as well. Time is money and if I’m having to haggle, talk to managers, or stand in lines to get refunds it isn’t really a deal, is it?
As far as their store brands being cheaper, I’m not really sure about that. If you plan your trips right and hold off to stock up when something is really cheap I think you can always get the name brands as cheap or cheaper then store brands. Example, last week Bi-lo had Del Monte canned peas, green beans and corn for BOGO, 1.20/2. I had a .30 Q for each can, they double so it was 1.20 off of 2 cans, or FREE!
How can Wal-mart beat that? They expire in Sept 2010. I bought enough to last at least a year, maybe more.
And again, Bi-Lo (and most other stores) have transactions without attitudes, lots of smiles and thank-you’s and come again’s. Wal-mart associates, for the most part, look like they want to kill you when you don’t have coupons. They are absolutely scary mean when you do.
I think it would make me a masochist if I gave them money for treating me like poo, wouldn’t it?

By: Paul

Paul — Fri, 13 Feb 2009 14:44:30 +0000

According to walmart, the policy is a max of 40 coupons, not 10.

http://walmartstores.com/7655.aspx

By: lisa

lisa — Wed, 04 Feb 2009 02:36:02 +0000

I find that wal-mart is not as reasonably price as they used to be, so i do not make the 30 minute ride anymore, and I shop local they take all ligement coupons, plus you get discounts with your store card. aka piggly wiggly

By: Jamie

Jamie — Sat, 06 Dec 2008 22:57:07 +0000

This is the email I sent to WM corporate tonight regarding the problems I had today:

I encountered trouble using printed coupons at the Brunswick, Maine store this afternoon. I used 22 coupons total (15 Goody, 5 Durex and 2 Johnson’s) and once the cashier totaled my transaction, the computer called for a CSM to approve the purchases due to my coupons.First CSM Isabelle came over and upon finding that it was a “coupon issue” she took one of my coupons with her and left, saying she needed her glasses to read the coupon. Then she returned with Front End Manager Tricia. Isabelle and Tricia scrutinized the coupon in question for a long time conferring back and forth about whether it was legitimate. Tricia asked me where I had gotten the coupon. I told her I printed it directly from the “Goody.com” website and that I had one item for each of the coupons I was using. I also noted that all of the items I purchased were the specific kind (Ouchless) and over $2.00 each as specified on the front of the coupon. Tricia told me that ONE of each coupon could be used per person. I informed her that “purchase” as stated in the terms listen on the coupon was one per “item,” not one per person. She rudely argued with me in front of other customers stating that one “purchase” included ALL of my items. I let her know that that was incorrect and that all of my purchases (items) made up one TRANSACTION and she relented. Then, she proceeded to tell me that Walmart “limits the number of coupons you can use that are the same.” I told her that Wal-Mart’s coupon policy stated no such thing and she would not allow me to use all of the coupons I presented. This resulted in the cashier and a CSM having to remove some of the items from my cart and then from my order and THEN cancel some of my coupons. This took a VERY LONG TIME and made everyone else in line wait. The rudeness and the unprofessional manner in which Tricia presented herself is UNACCEPTABLE. I implore you to take the time to make sure that not only employees, but SUPERVISORS are well-versed and educated when it comes to the store’s policies (especially those governing coupon usage). Not only was I annoyed, but I was embarrassed as Tricia seemed to try to make me feel like I was “stealing” from the store which I certainly was not. I would appreciate an email letting me know that this email was received and that a real person has read it. I would appreciate this email being forwarded to the Brunswick, Maine store manager for review.

By: Tricia

Tricia — Fri, 21 Nov 2008 17:35:13 +0000

Walmart is HORRIBLE with coupons. At my Walmart, they read every coupon to see if they are from Texas. If it is from Texas, they state that they cannot redeem the coupon because they don’t pay them back in Texas. RIDICULOUS! I always try to find a younger girl working the registers because they just scan them without caring. I think some of the older ladies working their just make up their own rules. They probably figure they’ve worked there long enough.

By: Jana Townsend

Jana Townsend — Fri, 07 Nov 2008 01:02:00 +0000

I shopped at one of the two local WalMarts (Moscow, Idaho) today and put my selections on the counter along with my coupons. I had four of the holiday Glade oil candleholders at the advertised price of $2.00. I had two $2.00 off one Glade oil candleholder coupons and two BOGO coupons for the Glade oil candleholders. I explained to the cashier that these were four items; the $2.00 coupon was for the first candleholder and the get one free when you buy one coupon was for the second candleholder and so on…I also had six candleholder refills with four $2.00 off two refill coupons and two buy two get one free coupons; I had to explain the whole thing again. She refused to honor my coupons as she called it using two coupons on one item. No matter how simply I broke down the explanation, she didn’t get it. She then called over the CSM who said no; I asked for the manager and they called for the assistant manager who was on duty, his name is Daryl, he also told me no. So then I asked for a printed copy of their coupon policy and he told me that he would have to go into the office and print one off for me. In the meantime I said to forget the buy one get one coupons, I’ll just use a $2.00 off coupon on each item. The CSM also refused to let me use one $2.00 coupon off each candleholder. She told me that the coupons could only be used one per register receipt which I questioned but said that I would wait for the printed copy of their policy. I then said that I would just purchase one candleholder and use one coupon. The cashier rang it it all up and lo and behold the candleholder only scanned at $1.50 which then held up THIS transaction as the register said to give me back 41 cents. She called the CSM back over, the CSM told me that I could not use this $2.00 coupon as the candleholder was only $1.50. I informed her that their display said $2.00 on it and how was I to know that they had a price reduction and didn’t change their display price. She left for a bit to check on this matter and then came back and told me that the assistant manager had told her to tell me the same thing again about the coupons that I had previously wanted to use. I then asked again for a printed coupon policy, the assistant came out and explained to me that the oupon policy was in a section of confidential paperwork and that as this policy was confidential he could not give it to me. I then told him that I knew that a coupon policy is not confidential and that I also knew that he should give me a copy if I requested one. He still refused and walked away. I then asked the CSM
if she could charge me the advertised price of $2.00 for the one candleholder, she did a price
mod. on the item, I paid using the $2.00 off coupon and 12 cents on my Mastercard for tax. They kept me at the register the entire time, were hostile towards me and ran this sideshow in front of a busy store full of customers. Luckily, there were witnesses in the line behind me that I spoke with immediately following this incident. I have called the district manager’s office in Washington state, explained my experience and already had a callback. The lady that I spoke with was very pleasant to talk with and understood most of what I was trying to get across. She is, however, stuck on the BOGO coupon. So I said let’s just forget about that one. How about the fact that neither the CSM nor the assistant manager would let me use my single $2.00 coupons one on each candleholder; she doesn’t know; and she also apologized for the price problem on my third try at using coupons in their store. She is emailing Rich, the manager of that store and detailing the incident and is asking him to get back to me. I also called the corporate customer service office and am waiting for them to get back to me. I will post updates. Let’s hope that htey are positive. In the meantime, shop anywhere else but at WalMart!!!